Greg is a Director of TLF Research, and is one of the UK’s leading experts in helping organisations to use customer satisfaction surveys to improve the customer experience.
For the last 17 years, he has extensive senior experience of working with many blue chip Clients in many differing Sectors. He is currently working with clients such as Sky, N Brown Retail Group, Tarmac, Rolls Royce and Visa.
He is an author of many articles on measuring the customer experience, and he is also co-author of 2 recent books ‘Customer Satisfaction Measurement for ISO 9001:2000’ and ‘Customer Satisfaction – measuring the customer experience through the customer’s eyes’
Greg is a Business Excellence Model (EFQM) Award winner, and has been a member of the Chartered Institute of Management for over 20 years.
The 10 things that world class companies do to deliver the perfect customer experience
Greg will share the secrets of the top companies who delivery world class customer service. Practical. Insightful. And a must for anyone who aspires to improve their profitability by delivering the perfect customer experience.